PropertyZone (“we”, “us”, “our”) operates the PropertyZone CRM — a web-based platform for real estate brokerages and agents. This policy explains what personal data we collect, how we use it, who we share it with, and the rights you have over your data.

If you have questions about this policy or want to exercise any of your rights, email pranav.pzone@gmail.com.

We collect personal data in three buckets:

• Account data — your name, email, phone, brokerage name, role, and anything you provide when you sign up or update your profile.
• Customer data — the contacts, deals, properties, messages, calls, and documents you store inside PropertyZone. You own this data; we hold it on your behalf as a data processor.
• Usage data — pages you visit, features you use, IP address, browser fingerprint, and crash diagnostics. We use this to keep the product reliable and to debug issues.

• To provide the PropertyZone service to you.
• To send transactional notifications (login codes, signature requests, billing receipts).
• To improve the product — aggregated, de-identified usage patterns inform what we build next. We never sell your data.
• To respond to your support requests and contact-form submissions.
• To comply with legal obligations (tax reporting, court orders).

We use a small number of strictly-necessary cookies for authentication, plus browser localStorage to keep your in-app preferences (sidebar state, draft messages). We do not use third-party advertising or tracking cookies.

When you use AI features (drafted email replies, the in-app assistant, AI property search) we send the minimum necessary context — typically the relevant message thread and your prompt — to Anthropic's Claude API. Anthropic processes the data under their Privacy Policy and does not use it to train their models when accessed via the API. We do not store prompts beyond the chat history visible in your inbox or assistant panel.

We only share data with vendors strictly necessary to run the service. Each operates under a written data-processing agreement.

• Microsoft Azure — hosting, database, file storage.
• Anthropic — AI features.
• Twilio — calls and SMS routing.
• Stripe — billing & payments.
• Google / Microsoft — calendar and email sync (only when you connect them).

We do not sell, rent, or trade your data to third parties. We will only disclose data to law enforcement if compelled by valid legal process and, where allowed, will notify you first.

PropertyZone production data is stored in Microsoft Azure data centres in Canada (Canada Central). Some sub-processors (e.g. Anthropic) may process in-flight data outside Canada — we ensure each is bound by appropriate contractual safeguards.

All data is encrypted in transit (TLS 1.2+) and at rest. Passwords are hashed with bcrypt. API keys are stored hashed; the plaintext is shown to you exactly once at issue time. We log every administrative action to an immutable audit trail visible to brokerage owners.

No system is perfectly secure. If you suspect a security issue, please email pranav.pzone@gmail.com — we treat security reports as our top-priority queue.

You can export or delete your data at any time from the dashboard. When you cancel your account, we delete your data within 30 days, except where law requires us to retain billing records (typically 7 years for tax purposes).

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data ("right to be forgotten").
• Export your data in a portable format.
• Object to or restrict certain types of processing.
• Lodge a complaint with your local data-protection authority.

To exercise any of these, email pranav.pzone@gmail.com. We respond within 30 days.

PropertyZone is a tool for real estate professionals. It is not intended for, and we do not knowingly collect data from, anyone under 18.

We'll update this page when our practices change and update the “Last updated” date at the top. For material changes that affect how we use your data, we'll also email account owners ahead of the change taking effect.